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Insider Secrets of DirecTV

Updated on April 19, 2016

DirecTV insider secrets

If you are reading this, you have just stumbled upon some information that you will not find anywhere else on the internet.

I am a former employee of DirecTV and have many tips on how you can get the most out of your TV. When I worked at DirecTV we were entrusted with valuable information that we were never supposed to tell. While there are things I can not share because of legal reasons, there are a lot of things I can share with you to help you get the most out of your satellite TV services. After all, you are paying a lot of money each month to have their service, so why not get the most out of it.

On this page, you will find out how you can get free receivers, free programming and discounts that DirecTV offers, but don't want each customer to know.

DirecTV customer levels

If you are a DirecTV customer, you have a certain loyalty/customer standing. Just as any company, DirecTV has special benefits and rewards for customers that have been with them a long time. While they do have these special offers, they are not required to proactively tell you about them. You have to seek them out yourselves. This page will tell you exactly how to get everything you want. For example; If you have been a customer for 5 years, you are defined as a loyal customer, provided that you pay your bill on time and haven't threatened to disconnect on several occasions. So let's hop into all of the levels that there are. These levels will determine which discounts you are available for.

1-12 month customers: You are the lowest on the totem pole. You basically have no privileges to any discounted programming. In some circumstances, you are eligible to get free Showtime or similar packages for your technical problems. Those will be defined in the next portion of this page.

1-2 year customers: You are on the second lowest level of customer standings. DirecTV notices you in the system as being a potential save because your contract will end on the 24th month of service. During the 24th month, you should have a lot of discounts or promotions available in order to keep you as a customer. As previously stated, the information can be found in the next portion of this page.

2-5 year customers: You are on the third highest level of DirecTV customers. You will have several discounts or promotions available to you, but you still aren't on the elite level. Your discounts include, programming offers, partial or free receiver discounts and free service calls.

5-10 year customers: You are edging closer to the top, as you are the second highest valued customer. The benefits of this level do not differ much from the highest level. The only difference is that the top level may be eligible for duplicate discounts and offers. Read on to find out more.

10+ year customers: Congratulations, you have reached the top. There are no more discounts for each additional year after the tenth year. You have several great opportunities to get special offers and equipment for free. Now here comes the secret.

Offers and Promotions

The following are all of the Offers and Promotions that DirecTV provides to it's customers;

  • 1 Month of free Showtime
  • 3 Months of free Showtime
  • 6 Months of free Showtime
  • 12 Months of free Showtime
  • 3-6 Months of free Starz package
  • 12 Months of free Starz package
  • 3 Months of free Starz and Showtime packages
  • $10 off for 3 months of Starz Package
  • $10 off for 3 months of Showtime Package
  • $10 off for 6-12 months of Starz or Showtime Package
  • $10 off of sports packages each month
  • Free $50 service calls
  • 50% off of upgraded receiver
  • Free receiver upgrade
  • 2 free receiver upgrades
  • Free legacy receiver upgrades (up to 4 receivers)
  • Free Sports packages
  • Loyalty gifts
  • Combined Movie package Promotions

How do we get these offers?

First off, for those customers who have only been with DirecTV for 1-12 months, you are basically not eligible for anything. The only thing you will likely get is a free service call, which is covered under the 1 year guarantee.

For customers who have been with DTV for 1-2 years, most of the discounted programming or free programming offers will be available to you. These are usually offered because of technical issues, so it is more believable if you have called in within the last week with the same problem. Be aware that if you take advantage of this, you will be identified as a fraud shopper, so it's not something you want to make a habit of each month or even every 3 or 4 months.

For the 2-4 year customers, you are eligible for a free upgrade each year. I don't care what a representative tells you, you have a right to a free upgraded receiver. If you don't have a DVR or HD DVR, you can call in tomorrow and get a free one installed within a few weeks. The only catch to this is that you will be required to extend your service contract for 24 months. So make sure you want to continue your service because there is no way out of the contract.

For the customers who have been with DTV for 5+ years, you are eligible for nearly every offer listed above. You have a credibility with DTV and they want to keep you as a customer. The most useful information I can give you is how to get the most out of your money, which brings me to my next subject, Combined programming offers.

Combined movie packages will not be offered proactively. It is up to the customer to find these promotions and take advantage of them. Most do not take advantage of these and I will tell you right now that you are losing money by doing so. Let's look at an example that I have seen first hand for myself.

DTV's Premier Package costs $116 per month. The package includes all of the movie channels; Starz, Showtime, HBO and Cinemax.

Last year DTV offered HBO & Cinemax for the price of one and Starz & Showtime for the price of one. The cost for the first movie package is $15. For the second movie package it costs $12, the third is $11 and the fourth is $10. We can eliminate the third and fourth because these are two for one packages. So the total cost of all of our movie packages would be $27.

Now that we know we can get all of our movie channels for $27, we need to trim down our base package. We established that the Premier package is $116 per month. Do you realize that the Choice Xtra package is only $65 per month and has all but 2 or 3 channels, excluding the movie channels, that the Premier package offers? You can downgrade your package to Choice Xtra and add those combined movie packages for $27. Your total monthly bill would go from $116 to $92, saving you $24 per month. What about the 2 or 3 channels that aren't offered in Choice Xtra? With the $24 per month that you are saving, you can purchase a sports pack or additional add on pack and still be saving money. Note that these offers may not still be available, as this was a year ago. This is solely for example purposes. It is your obligation to find the promotions throughout the year.

The whole concept of packages is so that DirecTV can make the most money for channels they are providing. They have to pay other companies royalties for their channels. This is why they have different levels of programming. The promotions are for the customer's benefit, but since it would cost DirecTV millions to send out flyers each month to it's customers, they only post the promotions online. This is why you must go online to see what is new. There are offers posted every week. They may not be what you want, but eventually you will find a great promotion.

If you have a receiver that looks like this, call DTV for legacy upgrade options.

What are legacy receivers?

There are a lot of customers who have been with DirecTV since they were known as PrimeStar. During the first 6 or 7 years, DirecTV produced a lot of receivers from different companies that were compatible with their programming. Since then, they have gone to one basic  receiver company, that produces all of their equipment. The old receivers are now called legacy receivers and are all eligible for free upgraded receivers. In most of these cases, you will also be eligible for free upgraded DVR or HD DVR receivers. So make sure you ask about them. You could easily get 4 new receivers with two of them being DVR upgrades.

All loyal customers can get a HD-DVR free. Just call and find out how.

I've been a customer for 10+ years. What do I get?

For all customers, who have been with DirecTV for over 10 years, you are eligible for a loyalty gift. These are supposed to be offered proactively, but if you don't call in, you will never see them. The offers include: free sports packages, free movie packages, $10-$20 off of your base package for 12 months, free no question service calls. Please, if you have been with DirecTV for this long, call them and ask. You are only hurting yourself if you don't. You have been a loyal customer and are entitled to nice things. Remember, you have already paid this company Thousands of dollars over the years. It's nothing for them to knock $100 or $200 off of your bill for a year. Don't feel bad for doing it. That's why they have the program.

There are many other things I wish I could share with you, but in fear of this page being closed, I can not. Hopefully you will take this information and get the most out of your money. After all,  DirecTV is the most expensive Satellite service out there, but in my mind they are the best also. Please let me know what you thought about this information and if it has helped you realize your savings potential.


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    • Austinstar profile image

      Austinstar 6 years ago from Somewhere in the universe

      Well, they beat DishNetwork all to hell and back, that's for sure.

    • profile image

      Libby101a 6 years ago

      Very informative! Thanks!!!

    • The Odd Spartan profile image

      Christopher Rago 6 years ago from Hamilton, NJ

      Awesome hub! Thanks for the info.

    • profile image

      Nia2406 5 years ago

      Is there any circumstance that they will allow you to pay partial payment after interruption......i have tried to do so and i am to the point of cancelling because i cannot afford to pay a 400 bill after new installation charges and 1 mo of service

    • profile image

      danno 5 years ago

      put a certain gel on my card for electronics now i receive all channels free.?? Just a hint ask around

    • profile image

      Darryl 4 years ago

      My grandmother has DirecTV and is always raving about the remote and how it's "safe." Apparently, it's germ resistant, according to this site:

      Pretty interesting. Anyone know if the remote really is germ resistant?

    • profile image

      Frank 4 years ago

      I am a long time (10+ year) customer and was able to get a $15 month credit for 1 year with no contract extension just by calling and asking.

    • profile image

      Crystal 4 years ago

      I just called about how my contract was up for over a year, and told them I was thinking of going elsewhere because I was paying 67 .00 a month . The man transferred me to promotions and I got 15.00 of of my base bill for 12 months so it brought my bill down to 51.99.

    • profile image

      VZWeducationLegend 23 months ago

      These are all great pieces of information. I work for a big red wireless company and they do almost the exact same save and reward tactics to keep customers. It costs a lot more to earn one than it does to keep one. All four of the major wireless companies utilitze these save tactics.

    • scottbarr profile image

      Scott Barr 21 months ago from Pennsylvania

      Great article - very informative. Thanks for posting this!

    • profile image

      Frank S 12 months ago

      I had to cancel DTV, after being a subscriber for 11 years, due to foreclosure of home. The townhouse we moved to would not allow dishes and we had to use crappy local cable. Finally, after 1 1/2 of moving we joined again. I have been a member now for 4 more years.

      Last year , I called a Sales Rep as our contract had expired and told him my situation and gave him my old home address and he found it on file and said I was an elite customer. Prior to this, 2 years, they started me as a new (under 1-year customer) and were very reluctant to offer anything.

      Since then, I recently called to try and see what they could do for mr and now they are saying, "oh, I see you have been with us for 3 years now." I have used DTV for 14 years and bought the NFL ST every year and also paid a lot of $$$ to "lease" their equip. I was just asking for a new genie system and ST discount. They shut me down. What gives?

      They have ALWAYS been good about upgrading DVR's and even offering discounts. I am disabled and having to live on a fixed income (with a family to support) I have to stay on a strict budget.

      Is AT&T responsible for this behavior? What can I do to get my solid reputation back?

      I am honestly at a loss. Any suggestions would be much appreciated.

      Thanks for the great article.

    • profile image

      Heythere 12 months ago

      @ Frant S, Yes Att is responsible for not giving discounts. I just read another article that said att is stingy in giving discounts to direct tv customers.

    • profile image

      flower 9 months ago

      The DIRECTV transmission is really bad in my house it freezes even if it is not raining. The Volume continuously goes away. I have call numerous time and reported this issue and all I get is the engineers are working on this problem it has been 5 months. I was promised in July 2016 to get a monthly bill for only $65.00 until July 2017 now the bill has gone up again to $85. I am with them because my contract is until Sep. 2017. They are liars and their customer service it TERRIBLE. I am so ready to leave this company they are not the AT&T I know in the service. This is a very irresponsible company. No one cares and even supervisor do not resolve any problems for you. I worked with AT&T in different states and this is not how they work. TO bad I was promised many things and it is al a lie. Very dissatisfied customer.

    • profile image

      dan weddle 8 months ago

      if you are not receiving dependable service and they have records of a problem that engineering was involved in, they will let you out of your contract to avoid you making comments on these boards!

    • profile image

      Protection plan with direct tv 7 months ago

      I canceled my direct TV yesterday which included the protection plan that covered all my tvs, etc replacement for 50.00. Of course, my TV went out today. Are these protection plans still valid for an amount of time Ie: 30 days or until the end of the month, after you cancel your cable service

    • profile image

      MrsQ 7 months ago

      Hello, just wondering if the writer of this article is by chance responding to any questions or comments about Directv?..if so please let me know. Thanks.

    • profile image

      AKM 6 months ago

      You are wrong. I have been with DTV since 2000. Asked for any reward deals for long term customer--when we moved. Was told deals reserved for NEW subscribers.

      Got no free install at new address in 2014. Was told we could not do wire hookup. Had to do wireless. That was best. Would be more $ for install and services. Agreed.

      Given 3 months free of stations we do use HBO, etc. Cancelled before 3 months up. But got billed! Then in 2015 was being billed again for HBO. Called DTV, they said sales dept called us offering us a deal on HBO and we said yes. Which was not true. Never answered sales call. Never said yes. But billed! Finally in Aug 2016 called DTV to verify when 2 year contract up--Cancelled services 4 months after contract date--had to agree to 2 year contract b/c we moved was told! Moved to city that has cloudy skies more than not--so service would be out lots! Or go out when not even heavy rain! So cancelled 4 months after contract expired! But DTV billed $120 for early termination! Fighting with them now over this.

      So had service in 2 states for a total of 16 years--maybe longer--never one deal given. No $$ off. Got NFL package free in 2014 b/c moved.

      If they treated us well with some discounts--$. No stations we do not watch--would stay. But cannot afford. Even dropped down a tier to save $. But still paid $120 in 2014-16 for choice xtra. But new people get for $55!?

    • profile image

      Just say NO to Direct TV 5 months ago

      If you are in the 2-5 year range, you cannot get free or discounted service calls. Also when we cancelled they did not offer any discounts to keep us as a customer. We used broken equipment for 2 years before finally canceling after our bill went up yet again.

    • profile image

      Anthony F 5 months ago

      Hi. I currently work for Directv in the Customer Loyalty Department. This author is correct, if somewhat outdated in the offers he mentions. The main thing I want to point out is that yes, loyalty absolutely plays a huge role with Directv, but there are other factors that go into it. For example, payment history, credit summary for the past 2 years, etc. If you don't get any offers from the first rep you talk to ask for the Customer Loyalty Group and see what we can do. We are customers too and we want to help you out, but PLEASE do not get angry if you have no offers available. It is nothing personal, we can only give you the offers the computer gives us. Threatening to leave or cussing at us does nothing. But don't just give up and leave, sacrificing your hard-earned loyalty with Directv, keep trying. Call in every 3 months if you want, the offers are always changing. Please note that I am speaking ONLY as an individual. I am not speaking for Directv or as a Directv employee.

    • profile image

      Me 5 months ago

      Anyone out there aware of contract fraud

    • profile image

      Carol 3 months ago

      In your opinion, what is the best movie channel to purchase? I want HBO, my husband is leaning towards Showtime.

    • profile image

      alyssa hair 3 months ago

      they wont give me a 8 day extencion I have been a customer for two years

    • profile image 3 months ago

      Thank You for your information. I left DTV 6 MTHS ago. After my 2 yr contract was up, I tried everything to try to get another promotional​ rate, with fail. I cut my channels back to the basics & even we even went down to one TV. Our bill was still over $100+ monthly! I called and said that I was going to go to another provider, the representative told me that's my opinion! So, that's what we ended up doing. Now since we left DTV they have been calling me like crazy. I just accepted a new contract on 4-14-17. I was soposto receive an email to confirm the contract, I Never did! I keep calling the "WinBack Representative Mr Ed Fretto @ 210-332-4065 San Antonio, TX Office." I gave up on the call after waiting over 72 minutes on HOLD! WHAT AM I SOPOSTO DO NOW? I'm trying to get them to install earlier than the 4 week window I originally gave. I've went online and looked at different deals but Nothing compares to the offer I received from this Agent. He gave me the first year price of $65.83+taxes second year price of $70.83+taxes. This pricing includes free wireless DVR's for 3 TV's, 200+ channels, free HBO, Show Time, Starz, Cinamax, Movie Channel for 3 months. $93.00 REBATE .... CAN ANYBODY HELP ME?

      Thank You... map

    • profile image

      tara 2 months ago

      It's definitely ATT, .... We we're with ATT since 1998. Our anniversary gift. We have moved them across the country. In 2016 early, I was at Mayo clinic in Florida, ongoing patient for over a year, and it was right after Christmas, and I remember feeling guilty being away from my children, and with all the chaos of being I'll and away from home for over a week, we forgot the bill, and prior to ATT buying dtv , dtv would let u extend payment for a couple of days.. some a week. We had to pay for all expenses in FL as far as lodging,food,etc,for over a week. I had called dtv explained I would be able to get payment when I returned home, and they refused. My Children there, no TV, so my husband furious called different provider, and that's a long story, ....they wouldn't give us coupon to pay off dtv, as promised over phone. So dtv jerked funds out of checking account, huge mess. And we ended up going back to o dtv, with ATT p promotional offer of Uverse bundle if u signed up with ATT internet. And it was $30/month internet $50 for dtv. Internet pricing 12 months ,dtv 24 months. That was June 2016. Shit show from start. Internet sucks.. can't get service call. Then in December/Jan 2017 they unbundled us, without notifying me..and found out when RECEIVED 2 separate bills. I've gone back and forth.. just tonight I was. Att says dtv needs to change price, dtv says ATT.which I agree bc of promotional offer from att is what we signed up for . Currently, they are both on FTC.GOV, class action lawsuits. Go to FTC.GOV , scroll through cases, and you will see. I think existing customers, and others like me, they broke our contract, and I had gauranteed price of $80/month for one year, then $ at least $50/ month for second year of contract. So, I'm going to submit a complaint to FTC, and if enough people do so, they will probably proceed w class action. They are fraudster's. Anyway, I'm sick of these companies screwing over public. So if you can, check out FTC.GOV. AND if enough complain, maybe something will happen. TMobile, version,Sprint, also on Big time companies on there ..that consumers use every day, see if ur eligible for refund. Thanks

    • profile image

      Judy Gill 7 weeks ago

      Finally could afford a big flat screen and can't hook it up because my box is so old. Getting a Geni tomorrow but have to pay $20 a month. Geesh!

    • profile image

      adam 6 weeks ago

      if they were honest with their customers they would freely offer discounts and not make consumers play the game of threatening to quit to receive a discount or flip flop between the providers to get the best deal. the game that needs to be played is a racket and i'm done with them.

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      Shirley 4 weeks ago

      I've been with DirecTV since 2005 so that in itself should tell you what I think having DirecTV is worth!!

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      Bob 4 weeks ago

      I've been with Directv since 1999. I call in once a year and always get anywhere from 35-65 knocked off my bill. I have the premium package and all extra channels and also pay for MLB and NFL packages. I will call again next month when my previous discounts expire. I will let you guys know how I make out.

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      bamagirl 3 weeks ago

      we have been with them for 12 years and they said they could not do anything for us

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      Carl Camper 11 days ago

      BULLCRAP. ....I was with Directv for over 15yrs .When I let them know that I want the same package that was offered on the Internet I was told that it was for new customers only. So fine I became a new customer of dish network. ..But my 2 years is over with them now...Time to play the game and switch back.....every 2 yrs....

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