Insider Secrets of DirecTV

DirecTV insider secrets

If you are reading this, you have just stumbled upon some information that you will not find anywhere else on the internet.

I am a former employee of DirecTV and have many tips on how you can get the most out of your TV. When I worked at DirecTV we were entrusted with valuable information that we were never supposed to tell. While there are things I can not share because of legal reasons, there are a lot of things I can share with you to help you get the most out of your satellite TV services. After all, you are paying a lot of money each month to have their service, so why not get the most out of it.

On this page, you will find out how you can get free receivers, free programming and discounts that DirecTV offers, but don't want each customer to know.

DirecTV customer levels

If you are a DirecTV customer, you have a certain loyalty/customer standing. Just as any company, DirecTV has special benefits and rewards for customers that have been with them a long time. While they do have these special offers, they are not required to proactively tell you about them. You have to seek them out yourselves. This page will tell you exactly how to get everything you want. For example; If you have been a customer for 5 years, you are defined as a loyal customer, provided that you pay your bill on time and haven't threatened to disconnect on several occasions. So let's hop into all of the levels that there are. These levels will determine which discounts you are available for.

1-12 month customers: You are the lowest on the totem pole. You basically have no privileges to any discounted programming. In some circumstances, you are eligible to get free Showtime or similar packages for your technical problems. Those will be defined in the next portion of this page.

1-2 year customers: You are on the second lowest level of customer standings. DirecTV notices you in the system as being a potential save because your contract will end on the 24th month of service. During the 24th month, you should have a lot of discounts or promotions available in order to keep you as a customer. As previously stated, the information can be found in the next portion of this page.

2-5 year customers: You are on the third highest level of DirecTV customers. You will have several discounts or promotions available to you, but you still aren't on the elite level. Your discounts include, programming offers, partial or free receiver discounts and free service calls.

5-10 year customers: You are edging closer to the top, as you are the second highest valued customer. The benefits of this level do not differ much from the highest level. The only difference is that the top level may be eligible for duplicate discounts and offers. Read on to find out more.

10+ year customers: Congratulations, you have reached the top. There are no more discounts for each additional year after the tenth year. You have several great opportunities to get special offers and equipment for free. Now here comes the secret.

Offers and Promotions

The following are all of the Offers and Promotions that DirecTV provides to it's customers;

  • 1 Month of free Showtime
  • 3 Months of free Showtime
  • 6 Months of free Showtime
  • 12 Months of free Showtime
  • 3-6 Months of free Starz package
  • 12 Months of free Starz package
  • 3 Months of free Starz and Showtime packages
  • $10 off for 3 months of Starz Package
  • $10 off for 3 months of Showtime Package
  • $10 off for 6-12 months of Starz or Showtime Package
  • $10 off of sports packages each month
  • Free $50 service calls
  • 50% off of upgraded receiver
  • Free receiver upgrade
  • 2 free receiver upgrades
  • Free legacy receiver upgrades (up to 4 receivers)
  • Free Sports packages
  • Loyalty gifts
  • Combined Movie package Promotions

How do we get these offers?

First off, for those customers who have only been with DirecTV for 1-12 months, you are basically not eligible for anything. The only thing you will likely get is a free service call, which is covered under the 1 year guarantee.

For customers who have been with DTV for 1-2 years, most of the discounted programming or free programming offers will be available to you. These are usually offered because of technical issues, so it is more believable if you have called in within the last week with the same problem. Be aware that if you take advantage of this, you will be identified as a fraud shopper, so it's not something you want to make a habit of each month or even every 3 or 4 months.

For the 2-4 year customers, you are eligible for a free upgrade each year. I don't care what a representative tells you, you have a right to a free upgraded receiver. If you don't have a DVR or HD DVR, you can call in tomorrow and get a free one installed within a few weeks. The only catch to this is that you will be required to extend your service contract for 24 months. So make sure you want to continue your service because there is no way out of the contract.

For the customers who have been with DTV for 5+ years, you are eligible for nearly every offer listed above. You have a credibility with DTV and they want to keep you as a customer. The most useful information I can give you is how to get the most out of your money, which brings me to my next subject, Combined programming offers.

Combined movie packages will not be offered proactively. It is up to the customer to find these promotions and take advantage of them. Most do not take advantage of these and I will tell you right now that you are losing money by doing so. Let's look at an example that I have seen first hand for myself.

DTV's Premier Package costs $116 per month. The package includes all of the movie channels; Starz, Showtime, HBO and Cinemax.

Last year DTV offered HBO & Cinemax for the price of one and Starz & Showtime for the price of one. The cost for the first movie package is $15. For the second movie package it costs $12, the third is $11 and the fourth is $10. We can eliminate the third and fourth because these are two for one packages. So the total cost of all of our movie packages would be $27.

Now that we know we can get all of our movie channels for $27, we need to trim down our base package. We established that the Premier package is $116 per month. Do you realize that the Choice Xtra package is only $65 per month and has all but 2 or 3 channels, excluding the movie channels, that the Premier package offers? You can downgrade your package to Choice Xtra and add those combined movie packages for $27. Your total monthly bill would go from $116 to $92, saving you $24 per month. What about the 2 or 3 channels that aren't offered in Choice Xtra? With the $24 per month that you are saving, you can purchase a sports pack or additional add on pack and still be saving money. Note that these offers may not still be available, as this was a year ago. This is solely for example purposes. It is your obligation to find the promotions throughout the year.

The whole concept of packages is so that DirecTV can make the most money for channels they are providing. They have to pay other companies royalties for their channels. This is why they have different levels of programming. The promotions are for the customer's benefit, but since it would cost DirecTV millions to send out flyers each month to it's customers, they only post the promotions online. This is why you must go online to see what is new. There are offers posted every week. They may not be what you want, but eventually you will find a great promotion.

If you have a receiver that looks like this, call DTV for legacy upgrade options.

What are legacy receivers?

There are a lot of customers who have been with DirecTV since they were known as PrimeStar. During the first 6 or 7 years, DirecTV produced a lot of receivers from different companies that were compatible with their programming. Since then, they have gone to one basic  receiver company, that produces all of their equipment. The old receivers are now called legacy receivers and are all eligible for free upgraded receivers. In most of these cases, you will also be eligible for free upgraded DVR or HD DVR receivers. So make sure you ask about them. You could easily get 4 new receivers with two of them being DVR upgrades.

All loyal customers can get a HD-DVR free. Just call and find out how.

I've been a customer for 10+ years. What do I get?

For all customers, who have been with DirecTV for over 10 years, you are eligible for a loyalty gift. These are supposed to be offered proactively, but if you don't call in, you will never see them. The offers include: free sports packages, free movie packages, $10-$20 off of your base package for 12 months, free no question service calls. Please, if you have been with DirecTV for this long, call them and ask. You are only hurting yourself if you don't. You have been a loyal customer and are entitled to nice things. Remember, you have already paid this company Thousands of dollars over the years. It's nothing for them to knock $100 or $200 off of your bill for a year. Don't feel bad for doing it. That's why they have the program.

There are many other things I wish I could share with you, but in fear of this page being closed, I can not. Hopefully you will take this information and get the most out of your money. After all,  DirecTV is the most expensive Satellite service out there, but in my mind they are the best also. Please let me know what you thought about this information and if it has helped you realize your savings potential.

Comments 12 comments

Austinstar profile image

Austinstar 6 years ago from Somewhere in the universe

Well, they beat DishNetwork all to hell and back, that's for sure.

Libby101a 6 years ago

Very informative! Thanks!!!

The Odd Spartan profile image

The Odd Spartan 5 years ago from Hamilton, NJ

Awesome hub! Thanks for the info.

Nia2406 4 years ago

Is there any circumstance that they will allow you to pay partial payment after interruption......i have tried to do so and i am to the point of cancelling because i cannot afford to pay a 400 bill after new installation charges and 1 mo of service

danno 4 years ago

put a certain gel on my card for electronics now i receive all channels free.?? Just a hint ask around

Darryl 3 years ago

My grandmother has DirecTV and is always raving about the remote and how it's "safe." Apparently, it's germ resistant, according to this site:

Pretty interesting. Anyone know if the remote really is germ resistant?

Frank 3 years ago

I am a long time (10+ year) customer and was able to get a $15 month credit for 1 year with no contract extension just by calling and asking.

Crystal 3 years ago

I just called about how my contract was up for over a year, and told them I was thinking of going elsewhere because I was paying 67 .00 a month . The man transferred me to promotions and I got 15.00 of of my base bill for 12 months so it brought my bill down to 51.99.

VZWeducationLegend 13 months ago

These are all great pieces of information. I work for a big red wireless company and they do almost the exact same save and reward tactics to keep customers. It costs a lot more to earn one than it does to keep one. All four of the major wireless companies utilitze these save tactics.

scottbarr profile image

scottbarr 12 months ago from Pennsylvania

Great article - very informative. Thanks for posting this!

Frank S 3 months ago

I had to cancel DTV, after being a subscriber for 11 years, due to foreclosure of home. The townhouse we moved to would not allow dishes and we had to use crappy local cable. Finally, after 1 1/2 of moving we joined again. I have been a member now for 4 more years.

Last year , I called a Sales Rep as our contract had expired and told him my situation and gave him my old home address and he found it on file and said I was an elite customer. Prior to this, 2 years, they started me as a new (under 1-year customer) and were very reluctant to offer anything.

Since then, I recently called to try and see what they could do for mr and now they are saying, "oh, I see you have been with us for 3 years now." I have used DTV for 14 years and bought the NFL ST every year and also paid a lot of $$$ to "lease" their equip. I was just asking for a new genie system and ST discount. They shut me down. What gives?

They have ALWAYS been good about upgrading DVR's and even offering discounts. I am disabled and having to live on a fixed income (with a family to support) I have to stay on a strict budget.

Is AT&T responsible for this behavior? What can I do to get my solid reputation back?

I am honestly at a loss. Any suggestions would be much appreciated.

Thanks for the great article.

Heythere 3 months ago

@ Frant S, Yes Att is responsible for not giving discounts. I just read another article that said att is stingy in giving discounts to direct tv customers.

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